At UPSC Formula, we primarily offer digital educational products, including visual notes, infographics, sketchnotes, and eBooks. As these products are delivered instantly after purchase, please read our refund policy carefully before placing an order.

1. Digital Product Policy

All purchases made on UPSC Formula are for downloadable digital products.

Since customers receive immediate access to the purchased files, all sales are generally considered final, and refunds or cancellations are not available once the order has been completed.

2. When a Refund May Be Considered

Although refunds are generally not provided, we may review requests under exceptional circumstances, including:

Duplicate payments made for the same product.

A technical issue that permanently prevents delivery of the purchased digital file.

The customer receives an incorrect digital product due to an error on our end.

Each request will be reviewed individually by our support team.

3. Refund Request Procedure

If you believe your purchase qualifies for review, please contact us within 48 hours of your purchase.

Please include:

Your Order ID

Registered Email Address

Description of the issue

Screenshots or supporting evidence (if applicable)

Our team will review your request and respond as soon as reasonably possible.

4. Refund Processing

If a refund request is approved, the amount will be credited through the original payment method or bank account used during the purchase.

Refunds are generally processed within 5–7 business days, although the actual credit time may vary depending on your payment provider or bank.

5. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

You changed your mind after purchasing.

You no longer require the product.

You purchased the wrong product by mistake.

You failed to read the product description before purchasing.

You have already downloaded or accessed the digital files.

The product was purchased during a promotional, discounted, or special offer unless required by applicable law.

6. Order Cancellation

Due to the instant nature of digital delivery, orders cannot normally be cancelled once payment has been successfully completed.

If payment is successful but you experience any issue receiving your download, please contact our support team instead of placing another order.

7. Need Assistance?

Customer satisfaction is important to us. If you experience any problems accessing your purchased eBook or have questions regarding your order, we'll be happy to help.

📧 Email: upscformula@gmail.com